Who Are We?

As one of the most significant purchases we’ll ever make, a new home deserves to be the most exciting and enjoyable experience of our life. While owning a home should be simple and joyful, people’s best asset is often their least supported and biggest headache.

Virtuo’s mission is to help new homeowners to quickly and effortlessly begin enjoying their homes, and continue enjoying them. When ownership decisions can be complex and overwhelming, Virtuo is the trusted unbiased guide to help make them faster.

What You'll Be Doing

Drive Post-Sale Revenue Growth

• Own expansion revenue, platform fee growth, and retention across all accounts
• Build a predictable expansion pipeline in collaboration with Sales and Strategic Partnerships
• Treat customer adoption, engagement, and ROI as direct revenue levers

Lead and Scale the Account Success Function

• Build, coach, and develop Account Success Managers, Account Development Reps, and Product Support Specialists
• Establish clear metrics, accountability frameworks, and execution standards
• Create consistent onboarding, adoption, and account health processes that scale

Define and Drive Expansion Readiness

• Establish "expansion-ready" parameters
• Build repeatable & scalable Account Success playbooks
• Ensure your team surfaces expansion signals early and consistently
• Maintain executive relationships within strategic accounts

Support High-Value Deals

• Partner with leadership on late-stage enterprise deals and expansions
• Demonstrate credibility around post-sale execution, ROI delivery, and long-term growth potential
• Help unblock deals where implementation or post-sale concerns arise

Champion the Customer Voice

• Represent customer outcomes in product roadmap and strategic planning discussions
• Partner with Product, Data, and CX teams to ensure customer insights drive value creation
• Influence prioritization decisions with commercial and customer impact data

How You'll Be Measured

• Net expansion revenue
• Account retention Rate
• Account health score

Who You Are

A commercially minded Account Success leader who thinks in revenue, ROI, and expansion, not tickets or check-ins. You're comfortable operating early in a company where playbooks are still forming, strong at executive communication, internal alignment, and building systems that scale.

What We're Looking For

• 7–10+ years experience in Customer Success, CS Ops, or Revenue/Growth roles
• Proven experience owning expansion & retention targets, building CS teams, and operating cadence
• Strong people leadership and operational rigor
• Data-driven with experience using CRM and tooling (HubSpot, health scoring, dashboards)
• Bonus: Vertical SaaS experience, B2B2C platforms, and/or enterprise/mid-market account ownership

What We Offer

• Competitive base salary
• Paid vacation
• Comprehensive health benefits
• Work-life balance
• Energized and collaborative work environment