People & Culture Generalist
Solink
People & HR
Ottawa, ON, Canada
Posted on Sep 17, 2025
Location
Canada, Ottawa Office
Employment Type
Full time
Location Type
Remote
Department
Corporate Services
People & Culture Generalist
Location: Ottawa or Toronto | Hybrid
Department: Administration
Division: People Operations / Human Resources
Reports To: Grace Barbosa-Chin | Senior Manager, People & Culture
Type: Permanent | Full-Time
About Solink
At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights.
Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency.
Trusted by over 30,000 locations across 32+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats.
We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started!
The Role
Solink is looking for a People & Culture Generalist to join our team. This role is a key part of the People Operations team, which designs and manages the systems and processes that create an outstanding employee experience for everyone at Solink. The Generalist will collaborate closely with team members and support day-to-day People & Culture activities. This position reports directly to the Senior Manager, People Operations and is based in either Ottawa or Toronto, with an in-office presence required at least two days per week.
What You’ll Do
Employee Journey Support: Deliver exceptional service to our employees and leaders by promptly addressing inquiries regarding our policies and various employee programs. This includes owning the onboarding program, managing the offboarding process and responding to employee inquiries, etc.
Team Support: Supporting the team with various initiatives such as position changes, salary increases, performance management, compensation reviews, etc.
Administrative Support: Handling administrative tasks related to P&C programs such as managing employee files, maintaining our HRIS (BambooHR), managing employee leaves (STD, LTD, mat & pat leave) and owning employee onboarding & offboarding end to end. Ensure our systems and processes are maintained while also creating and updating People Operations internal & external documentation. Creation & management of a new People Operations space that best supports our team is a critical part of this role.
Programs/Key Initiatives: Collaborate & support the People team through developing, iterating and rolling out employee programs, such as performance management, annual compensation review and employee engagement programs to enhance the employee experience. The employee would be responsible for owning & executing on the initiatives end to end.
Internal Events: Assisting with planning & executing key internal events, including Solympics, Solinko & our holiday party.
Compliance: Ensuring compliance with HR policies, procedures, health & safety and applicable laws and regulations.
P&C Reporting: Owning the preparation of reports and analytics (ie. metrics, attrition, engagement survey, etc.)
What You Bring
You have 3+ years of people & culture experience, ideally within SaaS and a fast paced & high growth environment.
You have a growth mindset and adopt a fail fast, learn fast mentality.
You are a go getter and excited to roll up your sleeves and contribute to all parts of the People Operations team.
You have experience working within HR systems (bonus points if you have experience working with Bamboo, Asana, Ashby, Lattice & TeamOhana).
You have a keen eye for detail, have a problem solving mindset and have a genuine curiosity for leveraging people data/analytics for business insights.
Have a high sense of urgency and a desire to provide world class customer service to employees.
You have a strong sense of urgency and take steps to address challenges and are a keen problem solver.
Security Requirements
Candidates must undergo a criminal records check upon hire;
Be a Canadian Citizen (dual citizens included), or eligible to work in Canada;
Be willing to comply with Solink’s own security policies and standards.
Our Values
We do things the Solink way:
Act with URGENCY – Our customers move fast, so we do too.
Deliver with QUALITY – We sweat the details and hold a high bar.
Win with TEAM – No egos. Just outcomes, built together.
Lead with TRUST – We earn it through clarity, consistency, and care.
These aren’t just words—they shape how we hire, lead, and grow.
Why Solink?
We’re not just building tech - we’re building a place where great people do great work.
Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required.
Meaningful equity: Every full-time, permanent employee has a stake in our growth.
Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account.
Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs.
Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together.
Candid culture: Clear expectations, honest feedback, and no politics.
Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun.
What to Expect from the Hiring Process
We respect your time and value transparency. Here’s a general idea of what to expect:
Virtual Intro Call with Talent Partner: 45 Minutes
Virtual Interview with Hiring Manager: 60 Minutes
Virtual Interview with the VP of People Operations: 45 Minutes
Offer & Onboarding 🎉
Please note: this is subject to change at any point in the recruitment process based on the needs of the business.
How to Apply
Submit your resume and a short cover letter via our [Careers Page]. Let us know what excites you about this role, and how you’d help move Solink forward.