Technical Support Engineer
Skyroam
IT, Customer Service
Japan
Posted on Sep 2, 2025
Overview
SIMO Corporation enables people, devices, and machines with a fast, and cost-effective global mobile Internet connection. We provide a connected, on-demand local experience to businesses and consumers on-the-move. After years of investment in R&D to solve this consumer problem, SIMO now delivers fast, secure mobile Internet in over 135 countries worldwide via patented virtual SIM™ technology.
Responsibilities：
1. Providing Technical Support via chat, phone, email and on-site to customers and partners.
2. Providing assistance with configuration, troubleshooting and best practices to customers and partners.
3. Managing support service requests to ensure issues are recorded, tracked, resolved, and follow up are done in a timely manner.
4. Providing fault isolation and root cause analysis for technical issues.
5. Communicating with R&D and Operation team for solving technical issues.
Qualifications:
1. 5-10 years of Technical Support experience.
2. Experience in Telecom industry with consumer electronics, travel products.
3. Any Network Certification is an added advantage.
4. Fluent in Japanese, English, Mandarin.
5. Ability to handle stressful work environment.
6. Self-motivation and autonomous in learning.
7. Motivated to provide excellent customer service.