Director of Customer Value (Customer Strategy & Engagement | Post-Sale Growth | AI/ML Platform)
RHINO HEALTH
Software Engineering, Customer Service, Sales & Business Development, Data Science
Boston, MA, USA
Posted on Jul 2, 2025
About Rhino Federated Computing
Rhino Federated Computing Rhino solves one of the biggest challenges in AI: seamlessly connecting siloed data through federated computing. The Rhino Federated Computing Platform (Rhino FCP) serves as the ‘data collaboration tech stack’, extending from providing computing resources to data preparation & discoverability, to model development & monitoring - all in a secure, privacy preserving environment. To do this, Rhino FCP offers flexible architecture (multi-cloud and on-prem hardware), end-to-end data management workflows (multimodal data, schema definition, harmonization, and visualization), privacy enhancing technologies (e.g., differential privacy), and allows for the secure deployment of custom code & 3rd party applications via persistent data pipelines. Rhino is trusted by >60 leading organizations worldwide - including 14 of 20 of Newsweek’s ‘Best Smart Hospitals’ and top 20 global biopharma companies - and is leveraging this foundation for financial services, ecommerce, and beyond.
The company is headquartered in Boston, with an R&D center in Tel Aviv.
About the RoleWe’re hiring a strategic, customer-facing leader to drive value realization, expansion, and post-sale growth for our AI/ML platform. You’ll work with enterprise customers across life sciences, financial services, and other regulated industries to turn complex deployments into long-term partnerships.
As Director of Customer Value, you’ll build and lead a team of Deployment Strategists and Customer Success Managers (CSMs). You’ll own the customer roadmap post-sale and serve as the connective tissue between Sales, Product, Delivery, and the customer. This role is about delivering measurable business value — not technical support.
- Shape solution strategy and define success criteria with Sales and Product.
- Co-develop implementation plans and use cases for POCs and deployments.
- Translate business goals into executable project plans using Rhino’s platform.
- Own onboarding, roadmapping, and long-term customer engagement across strategic accounts.
- Lead executive check-ins, QBRs, and value review sessions.
- Align delivery milestones with customer outcomes and measurable impact.
- Coordinate with forward-deployed engineers and PMs for successful implementations.
- Identify and qualify new workloads, buying centers, or data domains for expansion.
- Map customer orgs, activate internal champions, and navigate political blockers.
- Contribute insights to Product and Marketing to shape roadmap and use case content.
You’re a strategic operator with a proven ability to turn complex deployments into enterprise growth. You’ve supported AI/ML or data platform deployments, influenced customer strategy, and partnered cross-functionally to deliver business impact.
You bring:
- 5+ years of experience in roles like Customer Success Manager (Enterprise/Strategic), Engagement Manager, Deployment Strategist, Strategic Consultant, or Post-Sales Engagement Lead — ideally at companies such as Palantir, Databricks, Snowflake, AWS, GCP, Azure, Flatiron, Tempus, IQVIA, McKinsey, or BCG.
- A strong track record owning customer outcomes in multi-stakeholder enterprise accounts, especially in regulated industries like healthcare, life sciences, or financial services.
- Experience with data platforms, AI/ML infrastructure, or enterprise SaaS deployments.
- Business acumen to connect technical capabilities with executive-level goals and KPIs.
- Confidence leading conversations from whiteboard to QBR — with both technical and non-technical stakeholders.
- Strong communication, presentation, and relationship management skills.
- Comfort operating in a fast-moving, ambiguous startup environment.
- An advanced degree (e.g., MBA, MPH, MS in data science, public health, or a related field) is strongly preferred — especially with focus in regulated industries, enterprise transformation, or data-driven strategy.
Candidates should live in, or plan to move to, the Greater Boston area.