Director, Customer Strategy & Success
RHINO HEALTH
Customer Service
Boston, MA, USA
Posted on Jun 11, 2025
About Rhino Federated Computing
Rhino Federated Computing Rhino solves one of the biggest challenges in AI: seamlessly connecting siloed data through federated computing. The Rhino Federated Computing Platform (Rhino FCP) serves as the ‘data collaboration tech stack’, extending from providing computing resources to data preparation & discoverability, to model development & monitoring - all in a secure, privacy preserving environment. To do this, Rhino FCP offers flexible architecture (multi-cloud and on-prem hardware), end-to-end data management workflows (multimodal data, schema definition, harmonization, and visualization), privacy enhancing technologies (e.g., differential privacy), and allows for the secure deployment of custom code & 3rd party applications via persistent data pipelines. Rhino is trusted by >60 leading organizations worldwide - including 14 of 20 of Newsweek’s ‘Best Smart Hospitals’ and top 20 global biopharma companies - and is leveraging this foundation for financial services, ecommerce, and beyond.
The company is headquartered in Boston, with an R&D center in Tel Aviv.
About the RoleAs the Director, Customer Strategy & Success, you will play a critical role in ensuring the strategic success of Rhino’s largest and most complex customers. You will own the customer relationship from late-stage pre-sales through onboarding and long-term value realization — serving as the connective tissue between sales, delivery, and customer stakeholders.
You will:
- Serve as the post-sales commercial lead for enterprise customers across life sciences, healthcare, and financial services.
- Support pre-sales engagements by shaping solution strategy, defining success criteria, and co-developing use cases and implementation plans alongside the sales team.
- Translate business goals into concrete deployment strategies, use cases, and project plans leveraging the Rhino Federated Computing Platform.
- Partner with vertical VPs and technical teams to shape and scope POCs and initial implementations.
- Lead executive-level stakeholder engagement, including onboarding alignment, QBRs, and expansion planning.
- Drive value realization by aligning delivery milestones with measurable business outcomes.
- Identify and qualify new workloads, data domains, or buying centers for expansion, and partner with commercial owners to pursue them.
- Map customer orgs, activate internal champions, and navigate political or structural blockers.
- Collaborate with forward-deployed engineers and project managers to ensure implementation success.
- Contribute insights to product and marketing teams to shape roadmap and use case content.
We’re looking for a strategic, customer-facing operator who can lead high-impact deployments and grow customer relationships into platform-level partnerships.
You should have:
- 5+ years of experience in customer strategy, enterprise customer success, management consulting, or solution delivery in complex technical environments.
- Proven track record of owning customer outcomes across multi-stakeholder, enterprise accounts. - especially in deploying AI/ML or data platform solutions
- Experience working with data platforms, AI/ML infrastructure, or enterprise SaaS — especially in regulated industries such as healthcare, life sciences, or financial services.
- Strong business acumen with the ability to translate customer goals into technical strategies and measurable impact.
- Confidence leading customer conversations from whiteboard to QBR — including both technical teams and executive sponsors.
- Excellent communication, presentation, and relationship management skills.
- Comfort operating in a startup environment with ambiguity, autonomy, and cross-functional collaboration.
- Advanced degree (e.g., MBA, MPH, MS in data science, public health, or a related field) strongly preferred — especially with focus in regulated industries, enterprise transformation, or data-driven strategy.