Senior Technical Account Manager
RHINO HEALTH
IT, Sales & Business Development
Boston, MA, USA
Posted on Dec 16, 2024
About Rhino Health
Rhino Health’s mission is to activate the world’s health data with Federated Computing. Rhino Health streamlines data collaborations through generative AI, federated learning and edge computing, making it possible to work with partners' data without requiring any data transfer. Data engineering, informatics, and AI/ML leaders at >50 leading hospitals, top pharma cos, and public sector organizations are using Rhino's software to harmonize their data, do federated analytics, train AI models, and even deploy custom code. Our software enables applications such as early disease detection through imaging analysis, faster drug discovery with predictive modeling, personalized treatment plans based on patient genomics, and monitoring public health trends through real-time epidemiological surveillance - all while preserving patient privacy and data security.
The company is headquartered in Boston, with an R&D center in Tel Aviv.
Responsibilities
As the Senior Technical Account Manager at Rhino Health, you will play a critical role in ensuring our clients are delighted with the solutions we deliver. You will be the bridge between our customers and internal teams, ensuring projects are executed seamlessly and aligned with client expectations. Your ability to manage timelines, coordinate technical and operational teams, and deliver exceptional customer experiences will be instrumental in driving client satisfaction and the adoption of our cutting-edge Federated Computing solutions. Success will be measured by (1) on-time delivery per client requirements, and (2) client satisfaction with our delivery.
Responsibilities will include:
- Serve as the primary point of contact for customers during the delivery phase, ensuring clear communication and alignment on goals and progress.
- Ensure the successful coordination of technical, operational, and business components to any given customer project.
- Lead end-to-end project delivery, including planning, execution, risk management, and project closure, while meeting deadlines and budgets.
- Monitor and report project milestones, risks, and success metrics to both internal and external stakeholders.
- Ensure clients achieve time-to-value by understanding their business goals and driving successful implementations of Rhino’s software solutions.
- Identify opportunities to improve delivery processes and implement best practices to ensure scalability and efficiency.
- Facilitate knowledge transfer and documentation to empower customers and internal teams post-delivery.
- Act as an advocate for clients, ensuring their feedback is captured and communicated to product and leadership teams.
This person will work from our office in Boston’s Seaport at least two days per week.
Competencies
- Experience: 3+ years in project management, deployment management, solutions architecture, technical account management, engagement management, or related roles within SaaS, deep tech, or enterprise software companies.
- Technical Acumen: Solid understanding of cloud infrastructure, security, APIs, and enterprise IT environments; experience with AI/ML or healthcare solutions is a plus.
- Must have had prior exposure to data science and coding, though to be clear this role is not expected to be a hands-on software engineering role. You will need to be conversant about relevant topics and be able to translate from businessperson to technologist and vice versa.
- Customer-Centric Mindset: Proven ability to manage stakeholder relationships and deliver exceptional experiences.
- Project Management Skills: Experience in Agile, Scrum, or other project management methodologies; experience with tools like Jira, Trello, or Asana.
- Communication: Exceptional verbal and written communication skills, with the ability to articulate technical concepts to non-technical audiences.
- Problem-Solving: Strong analytical and problem-solving skills, with a track record of managing complex projects and resolving challenges effectively.
- Team Collaboration: Demonstrated ability to coordinate cross-functional teams and foster collaboration in a fast-paced environment.
- Education: Bachelor’s degree in computer science, engineering, or a related field preferred; Bachelor’s degree required
Additional Info:
- Location: Boston
- Visa / work permit sponsorship is not available for this position.