About Us:

We’re a healthcare platform for humans, designed for real life.

Pocketpills is Canada’s leading online pharmacy & medical care platform. Re-imagining healthcare to make it accessible, affordable and built for people like you. Driven by our passion for innovation and customer-care, we’ve designed a suite of digital care experiences that empower our members to take control of their health wherever life takes them. From coast to coast, over 800,000 Canadians trust Pocketpills to deliver their medication & ensure a healthcare professional is always just an arms-reach away.

We founded Pocketpills as a solution to fix the broken system that made getting care harder than it needed to be. We don’t believe long line ups at the doctor’s office, confusing refill protocols & one-size-fits-all advice, actually fit with what Canadians need, so we’ve changed the game. Powered by pharmacists, engineers, doctors, clinicians & service experts, our platform redefines the world of wellness, from personalized treatment that actually feels personal, to truly effortless refills, including free, friendly delivery. Because we do believe Canadians deserve a better way to manage their most important asset, their health.

Discover the healthcare platform that feels Delightfully Human. With Pocketpills, complete care is right in your pocket.

Position Overview:
We are seeking a highly organized and detail-oriented Medical Office Assistant (MOA) to join our team. This is a high-volume, inbound-focused role, serving as a critical liaison between members, prescribers, and internal teams. The ideal candidate will thrive in a fast-paced environment, providing timely and professional support to ensure smooth operations and exceptional member experience.

Key Responsibilities:

• Manage high-volume inbound communications, including approximately 50 emails and 50–70 messages daily.
• Serve as a primary point of contact between members, prescribers, and internal teams.
• Provide support on STAT days to help manage increased workload volumes.
• Regular phone communication with members as part of weekly responsibilities.
• Collaborate with team members to ensure timely resolution of member inquiries.
• Flexibly cover rotational shifts, including weekends, as needed.
• Assist with additional administrative tasks as required to maintain office efficiency.
  

Qualifications & Skills:

• Strong written and verbal communication skills.
• Ability to manage high-volume inbound inquiries efficiently.
• Detail-oriented with excellent organizational and multitasking abilities.
• Comfortable working in a fast-paced environment and adapting to changing priorities.
• Experience in a healthcare or medical office setting is preferred.
• Professional, courteous, and empathetic demeanor when interacting with members and prescribers.
  

Compensation & Status:

• Hourly Rate: $20- 22/hour (based on experience, knowledge, skills, and market alignment)
• Hours: 5 days a week, 9:00 AM – 5:00 PM (rotational shifts and occasional weekend coverage may be required)
• Status : Maternity leave Coverage

We may use artificial intelligence (AI) tools to support certain aspects of our recruitment process, such as screening applications and reviewing resumes. These tools assist our hiring team and improve efficiency; however, they do not replace human evaluation. All final hiring decisions are made by our team. If you would like more information about how your data is processed, please contact us.