Pharmacy Assistant I
Pocketpills
Surrey, BC, Canada
Posted on Oct 16, 2025
About Us:
We’re a healthcare platform for humans, designed for real life.
Pocketpills is Canada’s leading online pharmacy & medical care platform. Re-imagining healthcare to make it accessible, affordable and built for people like you. Driven by our passion for innovation and customer-care, we’ve designed a suite of digital care experiences that empower our members to take control of their health wherever life takes them. From coast to coast, over 800,000 Canadians trust Pocketpills to deliver their medication & ensure a healthcare professional is always just an arms-reach away.
We founded Pocketpills as a solution to fix the broken system that made getting care harder than it needed to be. We don’t believe long line ups at the doctor’s office, confusing refill protocols & one-size-fits-all advice, actually fit with what Canadians need, so we’ve changed the game. Powered by pharmacists, engineers, doctors, clinicians & service experts, our platform redefines the world of wellness, from personalized treatment that actually feels personal, to truly effortless refills, including free, friendly delivery. Because we do believe Canadians deserve a better way to manage their most important asset, their health.
Discover the healthcare platform that feels Delightfully Human. With Pocketpills, complete care is right in your pocket.
The Role:
We're looking for a self-motivated, superstar Pharmacy Assistant I to join the amazing Pocketpills team.
Why work at Pocketpills?
- Become part of an incredibly talented, passionate, and driven team focused on building the #1 online pharmacy of Canada.
- Join one of the fastest-growing healthcare companies in Vancouver/Surrey and find opportunities to grow in your career.
- Make a difference with your work; each person has an equal opportunity to contribute to our goal of becoming the #1 digital pharmacy in Canada.
- Stay fueled with our in-house array of healthy (and not-so-healthy) snacks, coffee, tea.
Responsibilities:
- Deliver quality customer (member) service to patients.
- Understanding of prescriptions, writing SIGs/Signateur, and digitization of written prescriptions.
- Assist members across various communication channels - phone, email, SMS and chat with the order, billing/insurance, medication or other service-related questions.
- Process new and refill prescriptions.
- Take/send refill requests and respond to patient inquiries.
- Send refill and transfer requests to doctors and pharmacies.
- Verify prescription information is complete and accurate.
- Collaborate with pharmacy team members to maintain member satisfaction.
- Understanding of commonly prescribed medications and their uses.
- Assist the pharmacist in filling prescription items as per the College of Pharmacy regulations.
- Collect, organize and evaluate patient information.
- Proactively identify solutions to questions you anticipate our members having in each interaction.
- Troubleshooting insurance plans.
- Take a hands-on approach to resolve every issue, owning it from start to finish.
- Reviewing and processing every request accurately.
Qualifications (Must-Haves):
- 2-3 years of pharmacy experience.
- Data entry experience.
- Experience recognizing and identifying patient medications.
- Excellent written, and verbal communication skills.
- Strong member service focus.
- Strong work ethic and positive attitude.
- Strong interpersonal skills with the ability to work independently with minimal supervision.
- A thorough understanding of quality assurance and delivery of service excellence.
- Demonstrate ability to work as an effective team member.
- Detail-oriented.
- Experience working under pressure in a fast-paced work environment while consistently exceeding productivity and quality standards.
- Flexible to work in different shifts including weekends and holidays.
- Enjoys multitasking and is proficient in computer handling skills.
The annual compensation for this Pharmacy Assistant position is based on a number of factors and may vary depending on job-related knowledge, skills, experience and alignment to the market.
Status: Full time - 40 hours per week
Location: Surrey, BC
" Pocketpills is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. "