Pharmacy Assistant I
Pocketpills
Surrey, BC, Canada
Posted on Aug 22, 2025
Pocketpills is Canada’s online pharmacy. We are revolutionizing the pharmacy experience by combining personalized care with innovative proprietary technology. We are a team of healthcare professionals, technologists, customer service working to provide personalized care, support and timely medications for our members. Through our easy-to-use app and website, members can fill prescriptions, order refills and consult with certified health care professionals—wherever and whenever they need. With a presence across multiple provinces in Canada, we are committed to making medication more accessible and affordable for all Canadians. Pocketpills is one of Canada’s fastest-growing health tech companies, with more than 500,000 members and counting.
At Pocketpills, we prioritize a member-focused approach and seek passionate individuals who resonate with our core values: People First, Celebrate the Why!, Be Accountable, Act with Honesty and Integrity, and Think Big, Start Small, Move Fast.
Join us in making a meaningful impact in health-tech!
The Role:
We are looking for a self-motivated superstar Pharmacy Assistant to join Pocketpills amazing team.
Why work at Pocketpills?
- Become part of an incredibly talented, passionate, and driven team focused on building the #1 online pharmacy of Canada.
- Join one of the fastest-growing healthcare companies in Vancouver/Surrey and find opportunities to grow in your career.
- Make a difference with your work; each person has an equal opportunity to contribute to our goal of becoming the #1 digital pharmacy in Canada.
- Stay fueled with our in-house array of healthy (and not-so-healthy) snacks, coffee, tea.
Responsibilities:
- Deliver quality customer (member) service to patients.
- Understanding of prescriptions, writing SIGs/Signateur, and digitization of written prescriptions.
- Assist members across various communication channels - phone, email, SMS and chat with the order, billing/insurance, medication or other service-related questions.
- Process new and refill prescriptions.
- Take/send refill requests and respond to patient inquiries.
- Send refill and transfer requests to doctors and pharmacies.
- Verify prescription information is complete and accurate.
- Collaborate with pharmacy team members to maintain member satisfaction.
- Understanding of commonly prescribed medications and their uses.
- Assist the pharmacist in filling prescription items as per the College of Pharmacy regulations.
- Collect, organize and evaluate patient information.
- Proactively identify solutions to questions you anticipate our members having in each interaction.
- Troubleshooting insurance plans.
- Take a hands-on approach to resolve every issue, owning it from start to finish.
- Reviewing and processing every request accurately.
Qualifications (Must-Haves):
- 2-3 years of pharmacy experience.
- Data entry experience.
- Experience recognizing and identifying patient medications.
- Excellent written, and verbal communication skills.
- Strong member service focus.
- Strong work ethic and positive attitude.
- Strong interpersonal skills with the ability to work independently with minimal supervision.
- A thorough understanding of quality assurance and delivery of service excellence.
- Demonstrate ability to work as an effective team member.
- Detail-oriented.
- Experience working under pressure in a fast-paced work environment while consistently exceeding productivity and quality standards.
- Flexible to work in different shifts including weekends and holidays.
- Enjoys multitasking and is proficient in computer handling skills.
" Pocketpills is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices. Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. "