Job Description

Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relationships. We encourage growth, innovation, and believe in giving back to the communities we call home. With us, you’ll help build and maintain backend systems that support customers worldwide.

We’re looking for a Staff/Senior Backend Software Engineer (Golang) to join our engineering team. In this role, you’ll build reliable services, collaborate with cross-functional partners, and contribute across the full software development lifecycle. You’ll work with Go and modern backend practices, including automated testing, containerization, cloud infrastructure, and data stores. Experience with event-driven systems is a plus.

What you’ll be doing

• Design, build, test, and maintain backend services using Golang.
• Collaborate with engineers and stakeholders to translate requirements into technical designs and working software.
• Contribute to the full SDLC: discovery, design, implementation, testing, deployment, monitoring, and support.
• Write clean, maintainable code with strong automated test coverage (e.g., Go test).
• Improve reliability, scalability, performance, and observability through pragmatic engineering and operational practices.
• Work with data stores and messaging systems such as PostgreSQL, Redis, and Kafka (or equivalents).
• Participate in code reviews, design discussions, and documentation to strengthen shared patterns and engineering standards.
• Help reduce technical debt through refactoring and continuous improvement.

What you bring to the team

• Experience building backend systems with Golang (or strong proficiency in another backend language and willingness to ramp up in Go).
• Comfort with automated testing and debugging in production-oriented systems.
• Familiarity with containerization and delivery workflows (e.g., Docker, CI/CD).
• Exposure to cloud platforms (e.g., AWS) and operating services in distributed environments.
• Understanding of API design and backend architecture (RESTful and/or event-driven patterns).
• Experience with relational and/or key-value data stores (e.g., PostgreSQL, Redis) and messaging/queueing systems (e.g., Kafka, SQS or equivalents).
• Clear communication skills and a collaborative mindset.

Nice to have

• ClickHouse
• Kafka stream processing libraries (e.g., Sarama, Goka) or similar tooling
• Temporal and/or Cassandra
• Experience with event-driven architectures at scale

What you can expect

• The chance to grow by tackling challenging problems and building impactful systems.
• Collaboration with a supportive team that values quality and learning.
• Flexibility to adjust your workday to your needs and circumstances.
• Competitive compensation and a comprehensive benefits package.

If you’re excited about building dependable backend systems in Go and want to work in a collaborative, customer-focused environment, we’d love to hear from you.

The Poland annualized base salary range for this position is zł304,000.00-zł456,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.