Job Description

Enterprise Account Executive

We're powering the future of customer experience—making service exceptional for everyone, everywhere. Our products are rooted in AI, automation, and intelligent customer experiences. If you're ready to drive multi-year cloud CX and AI transformation wins at enterprise scale, this is your chance to make a massive impact and accelerate your sales career.

We’re at a watershed moment in service, one where systems of record give way to intelligent systems of action. Static automation becomes not only agentic, but self-learning, and customer outcomes improve with every interaction.

For years, we’ve been building toward this point: a future where AI capabilities can finally match the demands of real-world service. Where AI isn’t just assistive, but agentic and capable of true end-to-end resolution, even for issues that are multi-step and complex.

We’re seeking an ambitious Enterprise Account Executive to be the driver for Zendesk’s growth and exciting innovation in our customers. You will be at the center of the action, leveraging our full AI suite—AI Agent, Copilot, QA, CCaaS—to drive business impact, efficiency, and innovation with executive teams in our key customers.

Your Impact (What you’ll be doing)

• Own the Growth: Execute a strategy to land new, large enterprise accounts and expand major opportunities with key UK & Ireland customers

• Lead Strategic Deals: Navigate complex, multi-stakeholder sales cycles, engaging leaders across IT, Operations, Procurement, and the Executive suite

• Drive AI Adoption: Partner with existing customers to champion the adoption of Zendesk’s AI platform as part of major CX transformation programs

• Be the Expert: Lead strategic discussions with C-level executives, aligning our AI solutions directly to their business goals and measurable outcomes

• Future-Proof Your Career: Develop career-making AI fluency, expertly translating how intelligent workflows to deliver measurable business impact. Utilize cutting-edge AI sales tools to boost your productivity.

• Business Partner: Develop and present compelling, data-driven business cases and ROI models based on customer-defined success metrics

• Collaborate to Win: Lead an integrated, customer-centric sales motion by collaborating seamlessly with internal teams and our Partner ecosystem

What we’re looking for:

Super Strengths

• Story of Success: A history of consistently delivering results in enterprise SaaS sales, focused on creative outcomes and innovative approaches with AI wins

• Great Communicater: The ability to clearly articulate business value and influence C-level decision-makers and engagement

• Learning mindset: Strong desire to develop experience in AI and automation strategy for large enterprises, with the skill to translate technology into measurable business impact

• Strategic Focus: Skilled in building, presenting, and defending executive-level business cases and ROI models.

• Team Player: A track record of collaborating effectively and influencing outcomes within matrixed and partner-led sales environments.

• Drive, Curiosity & a Growth Mindset: You are self-driven, empathetic, strategically curious, and results-focused—ready to thrive in a complex, fast-changing environment. You’ve failed a few times and learnt some great lessons along the way

Great to have, bonus experience:

• Industry Expertise: As we build our business in focus areas around Business Services, Finance or Manufacturing. Strong B2B industry experience is a big value add

• Relevant Experience: Prior experience selling CX, CRM, CCaaS, or AI-powered platforms to enterprise customers.

• Modern Sales Tools: Hands-on experience leveraging AI-powered sales tools and CRM to boost execution and productivity e.g. Gong, Bullseye, Gemini, Claude.

This is a hybrid role. Successful candidates are expected to travel regularly for face-to-face engagement with customers and prospects across UK & Ireland. You will join a collaborative, inclusive sales team committed to customer impact, innovation, and long-term growth.

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Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.