Job Description

People love Zendesk. Businesses love Zendesk and want to let their customers in on the secret. In the old days, this was called “the channel”. In today’s SaaS-driven world, it ranges from integrated distribution deals to referral programs; BPOs to cloud-friendly consultants; joint landing pages to reseller contracts - and things that no one has even thought of yet.

Today, channel development requires business savvy, tech-savvy and the ability to bring these two worlds together. We’re looking for someone to lead this charge across the LATAM countries to build partnerships, drive revenue and most importantly help customers succeed at supporting their customers.

You will work in conjunction with Zendesk’s regional sales team to recruit, enable and manage our growing channel. You will report to our Director, SSAC Partner Sales and work with our growing Latin American and global partner teams to drive revenue in your region.

This is a quota-carrying position, and we’re looking for someone with strong regional experience in SaaS/software sales, channel development and contact center markets. We’re also looking for someone with a proven track record of succeeding in high-growth teams.

What you'll do:

• Create and execute a regional go-to-market strategy, building on the partner programs we already have in place.

• Identify and introduce Zendesk to partners that “speak to the companies we don’t speak to” to help drive our growth in the region.

• Work with our Enterprise/Commercial sales teams to help partners to win deals with organizations.

• Work with regional field and channel marketing teams to fund partner-led campaigns and demonstrate return on marketing investment.

• Serve as day-to-day liaison between existing partners and Zendesk sales, develop market initiatives to drive incremental revenue.

• Evangelize partner capabilities with the Zendesk sales teams, clearly articulating the partner’s value propositions to foster proactive engagement.

• Review pipeline and drive opportunity velocity with our sales teams and partners.

• Drive business performance measured by new bookings, expansion bookings and customer acquisitions.
  

What you have:

• You have excelled in previous Channel roles: 4+ years of experience in partner channel development, sales, business development, alliance management in the technology industry.

• You've worked for a software company before, ideally Saas.

• You have experience working with regional resellers, consultancies, technology companies or BPOs.

• You have carried a quota before.

• Strong executive presence including communication and presentation skills with a high degree of comfort to large and small audiences.

• Understanding of customer value proposition for Zendesk solutions and best practices for partners to monetize services and solutions.

• You are happy working in a fast-paced environment with an emphasis on creating something “new” and are not afraid to get your hands dirty in the day-to-day business.

• You're willing to travel to the US and to other countries in your region.

• Proven ability to build relationships with internal Sales teams.

• Ability to present to partners and to prospects, the solution and the partner program.

• Fluent English and Portuguese.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.