Job Description

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection.

As an Accounts Payable Associate, you’ll be at the heart of Zendesk’s fast-paced finance operations, ensuring that all invoices and expenses are processed with accuracy, care, and integrity. Using modern digital tools, you’ll help vendors, business partners, and your colleagues get what they need—while learning how AI and automation make finance smarter every day.

What you’ll be doing

• Support the review, entry, and processing of both PO and non-PO invoices in Coupa, ensuring accurate coding and compliance with Zendesk policies and regulatory standards.

• Manage, input, and perform daily clean up of assigned invoices and items in the AP ticket & Coupa queue to ensure efficient processing.

• Organize, file, and maintain physical invoices and employee reimbursement records for the Philippine entity, ensuring all statutory documentation is complete, accurate, and compliant with local requirements.

• Use digital and AI-powered solutions as part of your day-to-day work, reviewing extracted data, flagging discrepancies, and identifying opportunities to improve accuracy.

• Respond promptly and professionally to internal and external inquiries, delivering friendly, customer-first service.

• Work with your team to research and resolve invoice exceptions, discrepancies, or missing information to ensure timely and accurate resolution.

• Participate in process improvement initiatives by sharing ideas, feedback, or observations that help make our accounts payable workflows smarter and more efficient.

• Support regular reconciliations, audit activities, and vendor account updates as needed.

• Keep sensitive information secure and handle all transactions with integrity.

• Stay engaged with new technology and process improvements through ongoing learning opportunities.

• Live Zendesk’s values—empathy, teamwork, growth mindset, and integrity—in every interaction.

What you bring to the role

• Genuine curiosity, attention to detail, and the drive to deliver accurate work.

• Clear, professional communication style both written and verbal.

• Willingness to learn new tools and embrace new technology in your work.

• A collaborative spirit who thrives on helping others and receiving feedback.

• A growth mindset, keen to identify ways to improve existing processes and open to learning new approaches.

• Ability to organize and prioritize tasks in a high-volume, fast-paced environment.

• Respect for confidentiality and commitment to fairness and integrity.

Basic Qualifications

• 2+ years of experience in accounts payable, finance, or a related field.

• Familiarity with a finance/ERP system (Coupa, Netsuite, or similar is a plus).

• Willingness to learn and use AI-powered and digital finance tools in daily work.

• Proficiency with Microsoft Excel and Google Workspace applications.

• English fluency (written and spoken).

• Willingness to work in Bonifacio Global City (BGC), Taguig City 2x in a week.

Preferred Qualifications

• Experience with invoice entry and/or expense report processing.

• Prior exposure to AI-powered automation or digital tools in a finance, operational, or academic setting.

• Strong customer service experience or mindset.

• Background in SaaS, high-growth, or tech-driven companies; experience with global entities is a plus.

#LI-MJ1

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.