Job Description

Every time a Zendesk customer checks their usage, your code makes that possible. As a Software Engineer II on the Core Service Usage team, you'll build the systems behind one of Zendesk's most critical platforms — at scale, with a team that's genuinely invested in your growth

What’s in it for you

This isn’t just another engineering role. You’ll work on meaningful infrastructure at scale, with genuine opportunities to grow. From day one, you’ll have a manager invested in your development, a clear path for career advancement, and the chance to continuously expand your skills in a culture that values teaching, learning, and innovation.

• Own features end-to-end — from discovery and design through to deployment.

• Collaborate with Product and Design to shape the Zendesk admin experience.

• Work closely with a tight-knit, highly productive team and connect with engineers across the globe.

• Build on a modern, well-maintained stack with real engineering rigour.

• Self-learning time to explore and learn about new technologies that you are eyeing to learn (Lab Days).

• Access to various and latest AI platforms and tools.

About the role

As part of the Core Service Usage team, you’ll help build and expand our usage metering and reporting platform — a critical system that integrates across Zendesk’s product suite. You’ll write clean, maintainable code, contribute to code reviews and team discussions, and help deliver a great experience for our customers.

Our stack: Scala, Ruby on Rails, and React TypeScript on the frontend, with AWS infrastructure, Kubernetes deployments via Spinnaker, and data stored in Aurora/MySQL, S3, and Snowflake.

What you bring

• 2+ years of commercial software engineering experience.

• 1+ year of fullstack development experience.

• Production experience in React and TypeScript.

• Production experience in at least one enterprise-level OOP backend language.

• Strong communication skills, we’re a distributed team and prioritise async collaboration.

If you’re looking for a role where your work matters, your growth is supported, and your voice is heard, we’d love to hear from you.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.