Job Description

Principal Contact Center Sales Specialist - EMEA SMB

About Us: Zendesk is a leader in customer experience solutions, dedicated to delivering innovative technology and exceptional service. Our Contact Center Center of Excellence (CoE) optimizes support platforms such as Zendesk, Amazon Connect, and AWS-based solutions to enhance customer interactions and drive operational efficiency.

Position Overview: We are seeking an experienced Sales Specialist with deep expertise in contact center technologies and CX suites, preferably Zendesk, Amazon Connect, and AWS. This sales specialist role will play a key part in driving awareness and sales of Zendesk’s CcaaS platform, Zendesk for Contact Center for the SMB segment in Europe. The ideal candidate will provide strategic direction, have deep industry knowledge, strong business acumen, be able to operate autonomously, have strong communication skills, sharp analytical abilities and a willingness to work cooperatively across the different teams at Zendesk.

Responsibilities

• Run enablement sessions to upskill Zendesk field teams and drive pipeline activity

• Collaborate with Zendesk Account Executives, pre-sales teams, and partners to identify and pursue sales opportunities

• Engage with vendors and delivery partners to collaborate on customer deliveries.

• Assist with running customer discovery calls and managing deal progress across the territory

• Partner with AWS and Amazon Connect AMs to work backwards from customer requirements

• Run regular forecast cadences with regional teams and the Zendesk for Contact Center leadership

• Coordinate with pre-sales teams to deliver tailored value propositions aligned with customer needs

• Manage pipeline activity at scale

• Advocate for continuous improvement and innovation with customers by staying ahead of industry trends and emerging technologies

Key Qualifications

• Minimum 7 years of experience in cloud contact center sales

• Strong analytical skills

• Experience with scale selling

• Fluency in English. Spanish and/or French is a plus

• Proven experience in channel sales

• Technical expertise in Zendesk and Amazon Connect is advantageous

• Ability to work autonomously and as part of a fast-paced team

• Experience selling at the C-level

• Proven track record in achieving sales targets

• Proven ability to proactively pursue new business opportunities

• Strong communicator - great writer, speaker, and listener

What We Offer

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• A collaborative and inclusive work environment.

• The chance to lead transformational contact center initiatives leveraging cutting-edge technologies.

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The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.