Job Description

Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection.

We’re seeking a Senior Frontend Software Engineer to join our Support Views UI team. In this role, you’ll help deliver the intuitive, scalable experiences that empower support teams around the world to do their best work. Your passion for modern web development will directly shape Zendesk Support—a flagship SaaS product—making it easier for admins and agents to organize, access, and act on information that drives exceptional customer service.

What you’ll be doing

• Build and maintain high-quality, scalable frontend features and UI components for Zendesk Support, focusing on customer-facing workflows that matter.

• Implement intuitive user interfaces for configuration, data mapping, sync visualization, and workflow automation—making complex tasks simple for users.

• Collaborate with backend engineers (Ruby on Rails, MySQL, Kafka) to ship seamless, end-to-end product features.

• Design and develop data-driven UIs using React, Redux, TypeScript, and GraphQL—crafting delightful experiences on top of large data sets.

• Participate in system design, architecture discussions, and code reviews to ensure quality, performance, and maintainability.

• Optimize frontend performance, accessibility, and responsiveness across browsers and devices, so our solutions feel welcoming to everyone.

• Partner closely with Product Managers and Designers to translate big product ideas into scalable, elegant frontend solutions.

• Contribute to a collaborative engineering culture, championing mentorship, best practices, and continuous improvement.

What you bring to the role

• Software engineering experience with a strong emphasis on frontend or full-stack development.

• Advanced proficiency in JavaScript (ES6+), TypeScript, React, and modern React patterns (hooks, context).

• Strong record of architecting and maintaining complex frontend applications using React and Redux (or similar state management tools).

• Hands-on experience integrating with RESTful and/or GraphQL APIs and solving tough UI performance challenges.

• Familiarity with frontend testing tools and workflows (Jest, Cypress, React Testing Library).

• Sound understanding of HTML, CSS, responsive design, and accessibility.

• Proven ability to work effectively within cross-functional teams and thrive in agile, collaborative environments.

• Passion for code quality, innovation, and meaningful user impacts.

Basic Qualifications

• 5+ years professional experience in frontend software development.

• Expertise in JavaScript (ES6+), TypeScript, React, and Redux (or similar).

• Experience building and scaling production-grade web UIs.

• Hands-on experience with component-based architectures and modern state management.

• Solid understanding of API integration (REST, GraphQL).

Preferred Qualifications

• Experience with enterprise SaaS applications or multi-tenant platforms.

• Background in data-intensive UIs, admin tools, or workflow systems.

• Familiarity with backend tech (Ruby on Rails, MySQL) and interest in full-stack growth.

• Experience or curiosity with CI/CD, cloud infrastructure (AWS, Kubernetes), and observability tools (e.g., DataDog).

• Experience mentoring peers or providing technical direction.

Tech Stack You’ll Work With

• Frontend: JavaScript, TypeScript, React, Redux, GraphQL

• Backend (partner teams): Ruby on Rails, MySQL, Kafka

• DevOps & Monitoring: CI/CD tools, DataDog, GitHub

• Infrastructure: AWS, Kubernetes

Why You Should Apply

• Help shape a core Zendesk product with greenfield development opportunities—your code will matter from day one.

• Build modern, delightful UIs that help thousands of support pros deliver incredible customer experiences.

• Join an ambitious and supportive team at the heart of Zendesk’s next wave of growth and technical innovation.

• Grow your skills within a hybrid-friendly, people-focused culture that believes in respect, balance, and mentorship.

At Zendesk, we’re more than a support platform—we’re here to shape what great customer experience feels like. If you’re ready for impact, challenge, and growth, we’d love to meet you.

#LI-JJ2

The Poland annualized base salary range for this position is zł257,000.00-zł385,000.00. Please note that while the salary range represents the minimum and maximum base salary rate for this position, the actual compensation offered will be based on job related capabilities, applicable experience, and other relevant factors. This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.