Customer Support Coordinator
AgriWebb
Administration, Customer Service
United States
Posted on Mar 28, 2025
A bit about us
At AgriWebb our mission is to empower the livestock industry with the best possible tools to feed the world both profitably and sustainably. We are the market leader in SaaS Livestock Business Management and are rapidly expanding, with offices in Australia, USA and UK; and customers in Brazil, South Africa, and New Zealand.
Joining us means you’ll be working with a group of phenomenal people - from farming experts, to tech groundbreakers, to sustainability gurus - in a down to earth and supportive culture. Ready to have a real impact on climate change and help us change the future of the livestock industry?
About the role
Working in a fast-paced environment, the Customer Support Coordinator will assist AgriWebb’s users with daily inquiries via phone calls, email and our live online conversation system, Intercom. You will provide detailed and accurate descriptions of bugs and defects enabling concise communication with the Product and Engineering teams. You will also support our customers by providing product training on request and proactively supporting clients throughout their lifecycle with AgriWebb.
Career development is key to our business and therefore, we support and train employees to achieve a common goal. It is vital that this person has a passion for what they do and wants to make an impact on an industry and our customers’ lives. We’re looking for someone who can learn on the fly, is hardworking, motivated and hungry to succeed.
To be successful in the role you will need:
- Prior experience working in customer support or success.
- Strong communication skills both verbal and written.
- Familiarity with Intercom or other online ticketing platforms will help you hit the ground running.
- The ability to think on your feet and remain calm under pressure.
- Excellent problem solving skills and a customer-first mindset
- Experience in a SAAS environment would be well regarded
- You have a customer-oriented mindset and a genuine desire to improve their lives.
- Confidence in using diverse software tools
- An understanding of agriculture or livestock production is a bonus, but not a must-have.
Base Salary Range: $55,000 - $60,000
The indicated pay range is what AgriWebb reasonably expects to pay for this position. Individual compensation decisions will be determined based on a variety of considerations such as work location, work experience, industry experience, education, seniority, responsibility level, or similar factors.
Benefits
- Flexible work, fully remote with regular get-togethers with our US-based team.
- Supportive and family-friendly work environment with flexible hours
- 12 weeks of paid parental leave (for all parents), 401k paid on parental leave up to 12 months, paid fertility leave and pregnancy loss leave
- Additional 10 days paid Family Leave
- A day off for your Birthday
- Individual annual learning & development budget to spend on whatever you’d like to learn
- MacBooks and access to leading apps so you can do your best work
- A range of health and wellness benefits include EAP, personal well-being allowance, flu vaccines, and more
- Celebrate with a pair of RM Williams boots at 6 months
We are Farmers. Ranchers. Coders. Educators. Listeners. Storytellers. Visionaries. We come from all walks, but we all belong. We all belong because we all believe in the heart of this industry, and the health of our planet.
If you’re interested in a role but don’t meet 100% of the requirements listed, we encourage you to apply anyway. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, medical conditions, disability, age or veteran status.